“See you later Sonia!” That simple little phrase put a nice smile on my face as I left the establishment. I had stopped in to The Quick Fixx one evening last week to get a quick bite to eat for dinner. While placing my order, I had a pleasant conversation with who I found out […]
The way you make me feel
I just left Pilates class, where I got my butt kicked. Again. It’s a weekly but whoopin’ that I have come to look forward to every week. One of the reasons why I willingly take myself out of the comfort and warmth of my own home, and make the mile long walk in the cold […]
Delight Me Episode 2: Preparing for the unexpected
For any business, no matter how much you prepare for things, sometimes things pop up that can throw off even the best laid out plans. Find out how to make sure you are still able to delight your customers no matter what happens.
Gone fishing: What’s a customer to do?
Imagine this scenario: You work hard, work hard, work hard, building your business. You put in lots of time and energy getting your customers to know you, trust you, and love your products. Your goal is to delight every customer, and you’ve been pretty successful at doing that. Your customers rely on you. You’ve developed […]
Delight Me Episode 1: “Look what I got!”
You know you have delighted customers when they can’t wait to share pictures of themselves using your product. This has been the case with the Nneka Saran brand of handbags. Find out more about the source of delight from Nneka.
Achieve your objectives: The basics of setting goals
Have you ever set a goal for yourself, but for one reason or another you weren’t able to get it accomplished? This happens often. Watch to find out the steps for achieving every goal you set for yourself.
Where’s the spinach?
“Where’s the spinach? There’s gotta be spinach.” This is what was going through my mind as I went back and forth through the produce section at my local Whole Foods. It was Sunday afternoon, a day when it was almost always crowded. I didn’t mean to find myself there on a Sunday, but my Saturday […]
Emirates, lemons, and lemonade
Ugh. That was my reaction when the announcement was finally made. “We regret to inform you that Emirates flight 305 to Dubai has been cancelled.” The good news is that they were able to get us all on another flight at 11:30pm. It was now almost noon, and my flight was supposed to have taken […]
La Viola: They fed me AND trusted me
Last week when we were supposed to be indoors waiting out Frankenstorm Sandy, I was roaming the streets of Philadelphia in search of something to eat. Although I had gotten something to eat to cover me for a few days of being in the house, what I got for myself wasn’t enough. So off I […]
What makes you legit?
Recently I was reminded about the importance of validation points. In particular, I was reminded how important it is to actually have the validation points that matter to your customers. Every product and business has a validation point for the customer. And that validation point rarely has anything to do with the quality of the […]
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